Contact Us

We take our customer care very seriously. While our aim is to make our website easy to understand, and navigate we know there are times when you may need a bit of assistance.

We have provided a number of ways for our Customer Care team to help you:

• Email
• Online Form
• Telephone
• Fax
• Snail Mail

Email:

For product information or customer service:
dave@smokystobacco.com

We will respond to you within 24 hours, during regular business hours. All email correspondence is completely confidential. SMOKY'S TOBACCO, CIGARS & GIFT SHOP customers may also call us at (865) 693-8371 to speak to a customer service representative during regular business hours:

Online Form:

Please send any specific information about your request so we can direct it to the appropriate people:

Telephone:

Live Customer Care Center

(865) 693-8371
Monday to Saturday  10:00 am to 10:00 pm (EST)

Sunday 10:00 am to 8:00 pm (EST)

On major holidays please leave a message.  A customer representative will contact you within 24 hours of the first business day.

FAX:

1-865-693-6140

Snail Mail:

Send your inquiries to:

Smoky's Tobacco, Cigars and Gift Shop
Attention: Customer Care
7805 Montvue Center Way
Knoxville, Tennessee
37919